Shipping policy
SHIPPING POLICY
Last updated: October 29, 2026
SHIPPING DESTINATIONS
martcove currently accepts orders for United States delivery addresses supported at checkout. We do not currently accept international delivery orders. Enter a complete and accurate address, including any apartment or unit number and ZIP code.
SHIPPING COSTS
Standard shipping is free on all eligible U.S. orders, with no minimum purchase. If an optional expedited service is available, its additional charge and any applicable delivery estimate will be displayed before you pay. You will not be charged an undisclosed shipping or handling fee.
PROCESSING AND DELIVERY
Orders are generally prepared for dispatch within 1–2 business days. Most orders are estimated to arrive within 5–15 business days after order confirmation, including normal processing time. Business days are Monday through Friday, excluding public holidays.
If a product page, checkout or your order confirmation gives a more specific delivery commitment for your order, that commitment applies. Any delay known before purchase will be disclosed before you place the order. Delivery times can be affected by carrier disruptions, weather or other events outside our reasonable control, but this does not remove our obligations to you.
We will notify you if we cannot ship within the time promised and explain the revised date and your option to cancel for a full refund. Where your consent is required to continue waiting, we will obtain it; otherwise we will cancel and refund as required by applicable law. If no shipment time was stated, we will follow the applicable requirements for shipment within 30 days or provide the required delay notice and cancellation option.
TRACKING AND SEPARATE SHIPMENTS
We send shipping confirmation and tracking information when available after dispatch. Tracking may take time to show the carrier's first scan. An order may arrive in separate parcels; we will provide available tracking information for each parcel without charging an additional standard-shipping fee.
DELIVERY PROBLEMS
Email us if tracking stops updating, a parcel is damaged or lost, or a parcel is marked delivered but cannot be located. We will investigate with the fulfillment provider or carrier and arrange an appropriate replacement or refund where the delivery failure is our responsibility. You do not need to purchase separate parcel insurance to receive this assistance.
Contact us immediately if you notice an address error. We will try to correct it before dispatch. If an address supplied by you causes a failed delivery, we will explain the available options and obtain your agreement before charging any actual additional reshipping cost.
Our business address is a correspondence address and is not a representation that every product is dispatched from that address. The carrier and dispatch arrangements may vary by order. Returns must follow the instructions in our Return and Refund Policy.
CONTACT
martcove — Isabella Ponce Dominguez
Email: robertoreavis066388@outlook.com
Phone: +1 360-632-4091
3240 N Lodge Pole Ln, Chattaroy, Washington 99003, United States